Thank you for shopping at Combiz Tech. We stand behind the quality of our gaming gear and computer accessories. If you are facing structural, functional, or manufacturing defects with your order, please review our comprehensive policy detailed below to process your claim smoothly.

The 7-Day Exchange & Return Window

We provide a reliable coverage assurance timeframe for all technical items purchased through our checkout:

• 7-Day Expiry limit: To qualify for a return or an exchange, you must explicitly notify our support agents within 7 days from the official day of package delivery.
• Strict Deadline: Once 7 days have completely elapsed since the tracking status marked your parcel as delivered, Combiz Tech cannot offer you a return, replacement, or financial credit under any circumstances.

Conditions for Eligible Returns

To preserve technical compliance and qualify for processing, returned items must satisfy these conditions:

• The computer accessory must be entirely **unused**, uninstalled, and in the exact same pristine condition that you received it.
• The unit must be packed in its original retail box packaging including all internal protective wraps, plastic ties, user manuals, accessories, and promotional stickers.
• Disqualifying Factors: Any hardware showing physical damage, missing serial numbers, altered components, or damage arising from electrical surges, liquid contact, or user negligence will instantly invalidate your return request.

CRITICAL REQUIREMENT: Because gaming peripherals can suffer damage during transit, we strongly advise customers to record a complete unboxing video. This video serves as key verification to process claims for items that arrive damaged.

Return Shipping & Delivery Charges (DC)

Please acknowledge the shipping expense distribution breakdown below prior to generating an formal request:

• Customer Coverage: The customer is solely responsible for paying all delivery charges (DC) involved in returning the item to our sorting department.
• Exchange Logistic Fees: If an item is being returned for an alternate model or a replacement unit, the delivery fees to ship the replacement back to your doorstep must also be fully covered by the customer.
• Non-Refundable Expenses: Initial shipping fees and handling charges collected during your checkout order placement are fundamentally non-refundable.

Review Process & Refund Issuance

• Physical Inspection: Once your package is received at our center, our hardware technicians will inspect it within 3-5 business days to confirm its condition and compliance.
• Approval Verdict: We will send you an email or message to notify you whether your return request has been approved or rejected based on the condition of the item.
• Refund Method: Upon formal approval, your refund will be processed and automatically issued to your original payment profile or via Bank Transfer/Digital Wallet within 7 business days.